- What are your hours? We are open everyday from Memorial Day Weekend through Labor Day unless inclement weather prevents us from being open. We will gladly let you float before Memorial Day Weekend and after Labor Day if you give us a 24 hour notice. After Labor Day, we are open Saturdays and Sundays only until October 1st. If you have a group that would like to go on a week day, just give us a call and we will do our best to accommodate you! Reservation by phone can be made any day until 6:00pm or online anytime as long as it is by midnight the day before your float!
- Do we need to make a reservation? We highly suggest making a reservation for any day. Walk-ins are welcome but we cannot guarantee a rental depending on availability!
- Do I have to put a deposit down? We require the full amount of your float to be paid 2 days prior to your float.
- What happens if it rains and we don’t want to canoe/kayak/tube? If it is a gentle rain or rain is predicted to be over by noon, it is a GO! If it is a dangerous situation and we cancel the float we will offer to switch to another date or issue a refund. If you decide not to show, we do not issue refunds.
- What if someone in our group has their own kayak or canoe? There is a $10 drop fee per vessel. They may unload their canoe or kayak at our office (21430 River Road) and then we will follow the driver to Pictured Rocks to park their vehicle before starting their float. Please check in at the office so we know you are there to get you a shuttle.
- What time do we need to be off the river? Friday, Saturday, Sundays: All persons and equipment need to be off the river by 6:00pm. Monday, Tuesday, Wednesday, & Thursday: Rentals need to be off the water by 5:00pm. There is a $20 charge per item for every 20 minutes late. Charge will be applied to card used at time of reservation. So if your card is used for reservation you are responsible for your group.
- How long does the trip last? Canoe and kayak floating is approximately 3-4 hours. Inner tube floating time is approximately 5-6 hours. All times are approximate depending on water level and the stops you make.
- What size cooler fits in the cooler tube? Coolers up to 50-quart cooler. Ice is available to purchase at the canoe rental office.
- Does the cooler come with the rental of a cooler tube? No, it doesn’t. You are just renting the cooler tube. Please bring your cooler with you!
- Can we bring our own tubes or cooler tubes? No, we do not allow any form of tube/inflatable brought into our location or transported in our shuttle vehicles.
- Do you have locker areas? No, we do not have anywhere for you to put belongings at our office, so please plan ahead and only bring with you what you need to check in and to float.
- Are there restrooms on the route? There are no restrooms along the route. There are porta pots at the office, but nothing on the water trail.
- Can we bring pets? You bet- you sure may bring your pets and they are welcome to ride in the shuttle if need be.